RETURN POLICY: 

All returns and claims must be pre-authorized by L&G via e-mail (helloLGstudio@gmail.com) within 7  days of receipt with your stated reasons. L&G is not responsible for any return shipping costs with the exception of items damaged during shipping.  L&G will only issue a refund for the cost of the item. ( not including the shipping cost) 

L&G require customers to pack and ship the return item in it's original state. Please allow 5-7 business days for us to process the refund after we receive the returned item. Merchandise damaged during shipping is eligible for return shipping cost or replacement with CLEAR photo proof of the damaged item AND the condition of the packaging as this info is needed for L&G to file a damage claim.   International orders that lost or damaged in shipping also may require an electronic signature to be processed.

SHIPPING TERMS:

Unless otherwise indicated, we ship our items within 5-7 days. Please refer to each product description lead time as certain items are made to order and can take 3-6 weeks. 

DOMESTIC SHIPPING:

For domestic shipping we use FedEx ground and all shipments are insured. 

INTERNATIONAL SHIPPING:

International shipping can be tricky and risky.  We require ALL international shipments to be insured in cases if the packages gets lost or damaged (this is included in our shipping costs).  If your don't receive your order in 14 business days, please contact us at expert@ladiesandgentlemenstudio.com.  Lost international packages can take time to track (up to 6 weeks), so we ask for your patience in filing a claim on international packages.